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<p style="margin: 0 0 12px; color: #BFA06A; font-size: 12px; font-weight: 800; letter-spacing: 0.16em; text-transform: uppercase;">
Vitawello Policy
</p>
<h1 style="margin: 0; color: #ffffff; font-size: 44px; line-height: 1.12; letter-spacing: -0.04em;">
Shipping Policy
</h1>
<p style="margin: 18px 0 0; color: rgba(255,255,255,0.76); font-size: 16px; line-height: 1.65; max-width: 700px;">
At Vitawello, we want your order to arrive safely and smoothly. This policy explains our shipping destinations, charges, estimated delivery times, tracking process, and customer support information.
</p>
<p style="margin: 12px 0 0; color: rgba(255,255,255,0.58); font-size: 13px; line-height: 1.6;">
Last updated: July 26, 2026
</p>
</div>
<div style="display: grid; gap: 18px;">
<!-- Shipping Destinations -->
<section style="background: #FAF6EF; border: 1px solid rgba(191,160,106,0.28); border-radius: 22px; padding: 28px; box-shadow: 0 12px 30px rgba(44,35,24,0.05);">
<h2 style="margin: 0 0 12px; color: #0F2235; font-size: 26px; line-height: 1.2; letter-spacing: -0.03em;">
Shipping Destinations
</h2>
<p style="margin: 0 0 10px; color: #667686; font-size: 15px; line-height: 1.7;">
Vitawello currently ships eligible products to:
</p>
<ul style="margin: 0; padding-left: 20px; color: #667686; font-size: 15px; line-height: 1.8;">
<li>United States</li>
</ul>
<p style="margin: 12px 0 0; color: #667686; font-size: 15px; line-height: 1.7;">
Available shipping services may vary according to the delivery address, order value, product availability, and the options displayed at checkout.
</p>
</section>
<!-- Processing Time -->
<section style="background: #ffffff; border: 1px solid rgba(15,34,53,0.10); border-radius: 22px; padding: 28px; box-shadow: 0 12px 30px rgba(44,35,24,0.06);">
<h2 style="margin: 0 0 12px; color: #0F2235; font-size: 26px; line-height: 1.2; letter-spacing: -0.03em;">
Order Processing Time
</h2>
<p style="margin: 0 0 10px; color: #667686; font-size: 15px; line-height: 1.7;">
Orders are normally processed within
<strong style="color:#0F2235;">1–3 business days</strong>
after payment has been successfully confirmed.
</p>
<p style="margin: 0 0 10px; color: #667686; font-size: 15px; line-height: 1.7;">
Orders placed on weekends or public holidays will normally begin processing on the next business day.
</p>
<p style="margin: 0; color: #667686; font-size: 15px; line-height: 1.7;">
Processing may take slightly longer during holidays, promotional periods, severe weather, or periods of unusually high order volume.
</p>
</section>
<!-- Shipping Rates -->
<section style="background: #ffffff; border: 1px solid rgba(15,34,53,0.10); border-radius: 22px; padding: 28px; box-shadow: 0 12px 30px rgba(44,35,24,0.06);">
<h2 style="margin: 0 0 12px; color: #0F2235; font-size: 26px; line-height: 1.2; letter-spacing: -0.03em;">
Shipping Rates and Estimated Delivery
</h2>
<p style="margin: 0 0 18px; color: #667686; font-size: 15px; line-height: 1.7;">
The following shipping option is available for eligible orders shipping within the United States.
</p>
<div style="overflow-x: auto; border: 1px solid rgba(15,34,53,0.10); border-radius: 16px;">
<table style="width: 100%; min-width: 680px; border-collapse: collapse; font-size: 14px; color: #667686;">
<thead>
<tr style="background: #0F2235; color: #ffffff;">
<th style="padding: 15px; text-align: left; border-right: 1px solid rgba(255,255,255,0.12);">
Destination
</th>
<th style="padding: 15px; text-align: left; border-right: 1px solid rgba(255,255,255,0.12);">
Rate Type
</th>
<th style="padding: 15px; text-align: left; border-right: 1px solid rgba(255,255,255,0.12);">
Shipping Charge
</th>
<th style="padding: 15px; text-align: left;">
Estimated Delivery
</th>
</tr>
</thead>
<tbody>
<tr style="background: #ffffff;">
<td style="padding: 15px; border-top: 1px solid rgba(15,34,53,0.08);">
United States
</td>
<td style="padding: 15px; border-top: 1px solid rgba(15,34,53,0.08);">
Free shipping
</td>
<td style="padding: 15px; border-top: 1px solid rgba(15,34,53,0.08);">
Free
</td>
<td style="padding: 15px; border-top: 1px solid rgba(15,34,53,0.08);">
8–15 business days
</td>
</tr>
</tbody>
</table>
</div>
<p style="margin: 16px 0 0; color: #667686; font-size: 15px; line-height: 1.7;">
The shipping service, final shipping charge, estimated delivery window, and applicable currency will be displayed before payment is completed. Only the shipping options available for your specific order and delivery address will appear at checkout.
</p>
</section>
<!-- Delivery Estimates -->
<section style="background: #ffffff; border: 1px solid rgba(15,34,53,0.10); border-radius: 22px; padding: 28px; box-shadow: 0 12px 30px rgba(44,35,24,0.06);">
<h2 style="margin: 0 0 12px; color: #0F2235; font-size: 26px; line-height: 1.2; letter-spacing: -0.03em;">
Delivery Estimates
</h2>
<p style="margin: 0 0 10px; color: #667686; font-size: 15px; line-height: 1.7;">
Estimated delivery dates are calculated according to the selected shipping service, processing time, destination, carrier operations, customs processing, and local delivery conditions.
</p>
<p style="margin: 0 0 10px; color: #667686; font-size: 15px; line-height: 1.7;">
The delivery estimate displayed at checkout is the estimate that applies to your order.
</p>
<p style="margin: 0; color: #667686; font-size: 15px; line-height: 1.7;">
Delivery times are estimates and are not guaranteed. Delays caused by carriers, customs authorities, severe weather, public holidays, or other circumstances outside our reasonable control may occur.
</p>
</section>
<!-- Shipping Confirmation -->
<section style="background: #FAF6EF; border: 1px solid rgba(191,160,106,0.28); border-radius: 22px; padding: 28px; box-shadow: 0 12px 30px rgba(44,35,24,0.05);">
<h2 style="margin: 0 0 12px; color: #0F2235; font-size: 26px; line-height: 1.2; letter-spacing: -0.03em;">
Shipping Confirmation
</h2>
<p style="margin: 0 0 10px; color: #667686; font-size: 15px; line-height: 1.7;">
After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, when tracking is available.
</p>
<p style="margin: 0; color: #667686; font-size: 15px; line-height: 1.7;">
Tracking information may require
<strong style="color:#0F2235;">24–72 hours</strong>
to appear or update after the carrier receives the package.
</p>
</section>
<!-- Track Order -->
<section style="background: #ffffff; border: 1px solid rgba(15,34,53,0.10); border-radius: 22px; padding: 28px; box-shadow: 0 12px 30px rgba(44,35,24,0.06);">
<h2 style="margin: 0 0 12px; color: #0F2235; font-size: 26px; line-height: 1.2; letter-spacing: -0.03em;">
Track Your Order
</h2>
<p style="margin: 0 0 18px; color: #667686; font-size: 15px; line-height: 1.7;">
You can track your order using the tracking number included in your shipping confirmation email.
</p>
<a href="/pages/track-order" style="display: inline-flex; align-items: center; justify-content: center; min-height: 48px; padding: 0 24px; border-radius: 12px; background: #0F2235; color: #ffffff; font-weight: 800; text-decoration: none;">
Track Your Order
</a>
</section>
<!-- Shipping Address -->
<section style="background: #ffffff; border: 1px solid rgba(15,34,53,0.10); border-radius: 22px; padding: 28px; box-shadow: 0 12px 30px rgba(44,35,24,0.06);">
<h2 style="margin: 0 0 12px; color: #0F2235; font-size: 26px; line-height: 1.2; letter-spacing: -0.03em;">
Shipping Address
</h2>
<p style="margin: 0 0 10px; color: #667686; font-size: 15px; line-height: 1.7;">
Please make sure your name, telephone number, postal code, and complete shipping address are accurate before completing checkout.
</p>
<p style="margin: 0 0 10px; color: #667686; font-size: 15px; line-height: 1.7;">
Contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
</p>
<p style="margin: 0; color: #667686; font-size: 15px; line-height: 1.7;">
Additional shipping or redelivery charges caused by an incorrect or incomplete address supplied by the customer may be the responsibility of the customer.
</p>
</section>
<!-- Delayed Packages -->
<section style="background: #ffffff; border: 1px solid rgba(15,34,53,0.10); border-radius: 22px; padding: 28px; box-shadow: 0 12px 30px rgba(44,35,24,0.06);">
<h2 style="margin: 0 0 12px; color: #0F2235; font-size: 26px; line-height: 1.2; letter-spacing: -0.03em;">
Delayed or Missing Packages
</h2>
<p style="margin: 0 0 10px; color: #667686; font-size: 15px; line-height: 1.7;">
If your package appears delayed, please first review the tracking information and allow the carrier additional time to complete delivery.
</p>
<p style="margin: 0 0 12px; color: #667686; font-size: 15px; line-height: 1.7;">
If the tracking information has not updated for several business days, contact us and include:
</p>
<ul style="margin: 0; padding-left: 20px; color: #667686; font-size: 15px; line-height: 1.8;">
<li>Your full name</li>
<li>Your order number</li>
<li>Your tracking number</li>
<li>The email address used at checkout</li>
<li>Your complete delivery address</li>
</ul>
</section>
<!-- Customs -->
<section style="background: #ffffff; border: 1px solid rgba(15,34,53,0.10); border-radius: 22px; padding: 28px; box-shadow: 0 12px 30px rgba(44,35,24,0.06);">
<h2 style="margin: 0 0 12px; color: #0F2235; font-size: 26px; line-height: 1.2; letter-spacing: -0.03em;">
Customs, Duties, and Taxes
</h2>
<p style="margin: 0 0 10px; color: #667686; font-size: 15px; line-height: 1.7;">
Depending on the destination and order circumstances, a shipment may be subject to customs duties, import taxes, handling charges, or other government fees.
</p>
<p style="margin: 0; color: #667686; font-size: 15px; line-height: 1.7;">
Any amount collected by Vitawello will be clearly displayed at checkout. Charges not collected at checkout may be payable by the recipient where required by local law.
</p>
</section>
<!-- Lost or Damaged -->
<section style="background: #ffffff; border: 1px solid rgba(15,34,53,0.10); border-radius: 22px; padding: 28px; box-shadow: 0 12px 30px rgba(44,35,24,0.06);">
<h2 style="margin: 0 0 12px; color: #0F2235; font-size: 26px; line-height: 1.2; letter-spacing: -0.03em;">
Lost or Damaged Packages
</h2>
<p style="margin: 0 0 10px; color: #667686; font-size: 15px; line-height: 1.7;">
If your package arrives visibly damaged, photograph the outer packaging, shipping label, product, and damaged area before disposing of the packaging.
</p>
<p style="margin: 0 0 10px; color: #667686; font-size: 15px; line-height: 1.7;">
If your package appears to have been lost in transit, contact us as soon as reasonably possible so we can review the tracking history and contact the carrier where appropriate.
</p>
<p style="margin: 0; color: #667686; font-size: 15px; line-height: 1.7;">
We may request photos, tracking information, proof of address, or carrier documentation before approving a replacement or refund.
</p>
</section>
<!-- Contact -->
<section style="background: linear-gradient(135deg, #F8F1E7 0%, #FCF9F3 100%); border: 1px solid rgba(191,160,106,0.30); border-radius: 22px; padding: 28px; box-shadow: 0 12px 30px rgba(44,35,24,0.05);">
<h2 style="margin: 0 0 12px; color: #0F2235; font-size: 26px; line-height: 1.2; letter-spacing: -0.03em;">
Contact Us
</h2>
<p style="margin: 0 0 14px; color: #667686; font-size: 15px; line-height: 1.7;">
For shipping, tracking, delivery, or address questions, please contact Vitawello customer support.
</p>
<p style="margin: 0 0 12px; color: #667686; font-size: 15px; line-height: 1.7;">
<strong style="color:#0F2235;">Email:</strong><br>
<a href="mailto:support@Vitawello.com" style="color:#0F2235; font-weight:700; text-decoration: underline;">
support@Vitawello.com
</a>
</p>
<p style="margin: 0 0 12px; color: #667686; font-size: 15px; line-height: 1.7;">
<strong style="color:#0F2235;">Customer Service Phone:</strong><br>
<a href="tel:+13102902245" style="color:#0F2235; font-weight:700; text-decoration: underline;">
+1 310 290 2245
</a>
</p>
<p style="margin: 0 0 12px; color: #667686; font-size: 15px; line-height: 1.7;">
<strong style="color:#0F2235;">Support Hours:</strong><br>
Monday–Friday<br>
9:00 AM–5:00 PM Mountain Time (MT)
</p>
<p style="margin: 0 0 12px; color: #667686; font-size: 15px; line-height: 1.7;">
<strong style="color:#0F2235;">Store Operator:</strong><br>
NUVEXIO INC
</p>
<p style="margin: 0; color: #667686; font-size: 15px; line-height: 1.7;">
<strong style="color:#0F2235;">Registered Business Address:</strong><br>
1500 N Grant St Ste R<br>
Denver, CO 80203<br>
United States
</p>
<p style="margin: 12px 0 0; color: #667686; font-size: 15px; line-height: 1.7;">
<strong style="color:#0F2235;">Business Information:</strong><br>
Vitawello is a brand operated by NUVEXIO INC.
</p>
</section>
</div>
</div>